Values

We aim to provide outstanding levels of care and commitment by adhering to a strong set of values that ensure our team always care for people with compassion and the dignity they deserve:

Quality of Care

Above all else, we believe that the families we work with are all entitled to the best quality of care that we can provide. This is not just in what we do, but how we are. It recognises the unique and diverse qualities of the people we care for, the importance of putting their needs at the centre of the support we provide and a commitment to their right to an independent voice.

Dignity

We believe that every person who uses our services is worthy of esteem, respect and regard and should be treated with dignity in all aspects of our caring for them.

Compassion

We pride ourselves on the awareness and appreciation we have for the varied and often challenging life situations of those in our care and the compassion that our carers demonstrate for them.

Transparency

We strive to be transparent and to show integrity in all of our dealings with families and service delivery partners; seeking to be clear, open, honest and inclusive in our intentions and accountable for our actions.

Excellence

We believe in the pursuit of excellence in every aspect of our service delivery from the provision of daily care to the timely processing of administration. We are constantly working to raise our standards so that we consistently deliver a reliable, responsible, professional service.